Our Commitment to Privacy
If you are in Europe:
for the purposes of the EU General Data Protection Regulation 2016/679 (the "GDPR"), the data controller is iGiving Ltd at 27 Old Gloucester Street, London, WC1N 3AX; and
"information" covers all personal data processed by us, which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
The Information We Collect
A. Information Provided by IndividualsWe may receive and store any information you enter on the Site or provide to us in any other way that would allow us to identify you or contact you. Examples of information we may collect from you include:
- If you set up a personal account, we collect your name, email address and may ask you for your birthdate and, if you choose, social information (from the social networking site you connected with), your sex, any photos that you upload to the Site, your mailing address and phone number;
- Your email address and any information you provide to us when you email us, or Contact Us, or when you post on the Site;
- Information you provide about yourself on your account page, a project page or anywhere else on the Site. For example, if you use any third-party platforms, such as Facebook or Twitter, to share information about yourself on the Site, we collect that information; or
C. Passive Gathering of Information Electronically
1. CookiesWhen you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site, our web server sends a cookie to your computer or mobile device (as the case may be). Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application, and which store and sometimes track information about your use of the Site (as the case may be). A number of cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to the Site and will last for longer. Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf. Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices. Please note, however, that by blocking or deleting cookies used on the Platform, you may not be able to take full advantage of the Site.
2. Web BeaconsA web beacon is a transparent image file. Web beacons enable iGiving to track website usage information, such as the number of times a given web page has been viewed. Web beacons are invisible to you and (unlike cookies) are not placed on your computer. We may use them in association with cookies to understand how visitors interact with the pages and content on the pages of the Site. We may also use Web beacons to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web Beacons may also recognize when the email was opened, how many times it was forwarded and which URL’s (links within the email) were clicked.
3. Pixel TagsIn addition, we use "Pixel Tags" (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to information that is intended to identify our users.
E. Information from Third PartiesIt may be necessary for us to obtain address or other information about you from third-party sources for fraud prevention or for legal compliance, to enforce our legal rights or to protect the rights of other users of the Site and our services.
3. How We Use InformationWhen you provide us with your information, we may use such information for a number of purposes, including:
- To facilitate communication between iGiving and you including, without limitation, responding to your questions or comments, sending emails concerning our products and services including upcoming events, announcements, and sweepstakes, or to contact you for feedback regarding us, advertisers or business partners;
- To administer your account, process donations, provide products or services to you and for iGiving marketing and promotional activities;
- To provide a report to a Charity or an event supporting a Charity to whom you have made a donation or to a fundraiser to whom you have made a donation, supported a project or joined a team (even if you have marked the donation as non-public);
- To provide a report to a partner or campaign organizer who is helping promote a Charity or an event supporting a Charity to whom you have made a donation, including your name, email address, or other similar information;
- To provide a report to our advertisers or business partners that tells them who responded to a particular offer or to facilitate the fulfillment of an order that you have made with an advertiser or business partner;
- To provide you with important functionality changes to the Site, new iGiving services and, to the extent permitted by law, special offers from iGiving and reputable third parties that we think you will find valuable;
- To customize, analyze, adjust and improve the Site to meet our, advertisers’ or business partners’ needs and expectations;
- To enforce our agreements with you, prevent fraud and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws; or
- To associate users’ activities, customize content, or tailor advertising to those users across different devices and browsers (for instance, tablets, mobile devices and applications, and websites).
6. How We Respond to Do Not Track SignalsWe do not currently respond to "do not track" signals or other mechanisms that might enable consumers to opt out of tracking on our Site.
7. Retention of Your InformationWe will only retain personal information for as long as necessary for the purpose for which that information was collected and to the extent permitted or required by applicable laws. When we no longer need your information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it in accordance with our internal policies.
8. E-mail Communications to You and Your FriendsWhen you send an email to iGiving, we may retain your email address and the contents of the email you send.
9. Accessing or Changing Your InformationiGiving allows you to change or correct inaccuracies in some of your information by logging into your account and making changes at any time. If you have questions about, or wish to review or correct the information we maintain about you, you may send an email to firstname.lastname@example.org or through the Contact Us feature.
10. Disclosure of Information to Third PartiesiGiving may give, share, sell or trade your information to or with any third parties under the following circumstances:
A. Charities, Event Organizers and Event Partners,
When you make a donation or sign up to fundraise for an event for a Charity or for an organization or event associated with fundraising (e.g., a marathon, walkathon, concert or similar), iGiving shares with the Charity and Event Organizer your name, address, email address, donation amount, date of transaction, transaction identification number and may also include the name of the project, and event associated with the donation. This information may be used by the Charity to facilitate your participation in an event, to accept and process your donation, or to contact you as otherwise permitted by law. If you wish to stop receiving communications from a Charity or Event Organizer please contact the Charity or Event Organizer directly.
B. Fulfillment of ServicesWe may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to, companies and individuals who: (i) administer the iGiving accounts; (ii) process donations; (iii) conduct surveys or promotional activities; (iv) deliver products; or (v) provide customer support, web hosting, internet service, and data analysis. Such third parties may be provided with access to your information needed to perform their functions but may not use such information for any other purpose.
11. Credit Card InformationiGiving does not collect, store or otherwise maintain any credit card information from individuals who make a donation through the Site. Donations, including information associated with your credit card, are processed by our partners Bluesnap.
12. Information You Publicly PostAny information you post publicly on the Site ("Publicly Available Content") is available to the public without any expectation of privacy or confidentiality. Copies may remain viewable in cached and archived pages or if other users have copied or stored your Publicly Available Content even if you remove the Publicly Available Content. To request removal of your information from these areas of the Site, contact us using the information below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why. The profile you create on our site will be publicly visible.
14. Users in EuropeIf you are in Europe, you have the following rights (if applicable):
- Access. You have the right to request a copy of the information we are processing about you.
- Rectification. You have the right to have incomplete or inaccurate information that we process about you rectified.
- Deletion. You have the right to request that we delete information that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
- Restriction. You have the right to restrict our processing of your information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
- Portability. You have the right to obtain information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
- Objection. Where the legal basis for processing your information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
- Withdrawing consent. If you have consented to our processing of your information, you have the right to withdraw your consent at any time, free of charge. This includes where you wish to opt out from marketing messages.
15. Important Disclosures, Practices and Contact Information
A. Third-party LinksThe Site may contain links to third-party websites. Please be aware that iGiving cannot control and is not responsible for the information collection practices of such websites, which may differ from those of iGiving. We encourage you to review and understand the privacy policies of these web sites before providing any information to them.
B. Data SecurityWe maintain a variety of safeguards designed to protect your information from unauthorized access, loss, misuse, alteration and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems. We implement both physical and technological protocols to limit access to your information. These safeguards and tools vary based on the sensitivity of the information that we maintain about you. You should be aware, however, that iGiving has no control over the security of other websites on the Internet that you might visit even when a link may appear to those websites from our Site. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your information. We want you to feel confident using the Site. However, no system can be completely secure. Therefore, although we take measures to secure your information, we do not promise, and you should not expect, that your information, searches or other communications always will remain secure. In the event of a breach of the confidentiality or security of your information, we will notify you if reasonably possible and as legally required so that you can take appropriate protective steps. We may notify you under such circumstances using the email address(es) we have on record for you. You should also take care with how you handle and disclose your information.
C. ChildrenThe Site is not intended for persons under the age of 13 (or 16 in Europe). iGiving does not knowingly market to, or solicit information, accept service or collect information from any person under the age of 13 (or 16 in Europe). If iGiving becomes aware that any person submitting information to the Site is under the age of 13 (or 16 in Europe), we will attempt to delete the account and any related information as soon as possible. We require that only persons 13 years of age or older (or 16 or older in Europe) use the Site. By using the Site, you hereby represent that you are at least 13 years old (or 16 in Europe).
I. California Privacy RightsIf you are a California resident, California law permits you to request certain information regarding our disclosure of “personal information” to third parties for their "direct marketing purposes" as such terms are defined by California’s Shine the Light Law (California Civil Code 1798.83). To make such a request, please email us or write us: email@example.com. We will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or postal address specified above. You should put "California Privacy Rights" in the subject line and in your request. You must provide iGiving with specific information regarding yourself so iGiving can accurately respond to the request.